Report a bug

The quickest way to tell us about a problem is from inside Sarastar: the report arrives with the details we need to find it.

Send a report

1. In Sarastar, open the Help menu and choose Report a bug.... (It's also on the Account page, under Help and privacy.)
2. Give it a Title, and describe What happened, and what you expected.
3. Choose what to include:
   • The end of Sarastar's log, with your user folder removed (on by default)
   • A screenshot of the viewport (off by default)
   • A file, using Attach a file.... Project files are never attached unless you choose one here.
4. To check everything before it goes, choose Show exactly what will be sent.
5. Choose Send.

If you're offline, the report waits and sends when you reconnect.

Every report also includes Sarastar's version and channel, your operating system, graphics card and driver, and a rough memory size, but nothing that identifies your projects.

Limits: up to 5 files and 25 MB per report, and 20 reports a day.

Crash reports and usage data

The first time Sarastar opens, Privacy and diagnostics asks how to handle:

• Crash reports: Off, Ask each time or Always send. They're stored in the EU and deleted after 90 days.
• Usage analytics: which features are used, to guide what we build. On for alpha testers; off unless you turn it on for beta and stable.

Change either later from the Account page: Help and privacy, then Crash reports and usage data.

If Sarastar closes unexpectedly and you chose Ask each time, it asks whether to Send report the next time it opens.