Accept your invitation

During the alpha, Sarastar accounts are by invitation. Your invitation arrives by email from Sarastar (no-reply@sarastar.com.au). Your account is tied to the address it was sent to.

Accept it

1. Open the invitation email and choose Accept your invitation. The page Accept your invitation shows the address you were invited as.
2. Choose how you'll sign in:
   • If that address is a Microsoft or Google account (for example a work Microsoft 365 address, or Gmail), choose Continue with Microsoft or Continue with Google and sign in with it. You're in straight away.
   • Otherwise, create a password under Or create a password. Use at least 10 characters, with letters and numbers, then choose Create account.
3. If you created a password, we email you a link to confirm your address. Open it (on any device) within an hour, and you're signed in.
4. In the portal, accept the terms, then install Sarastar.

Forgot your password

1. On the sign-in page, choose Forgot your password? and enter your email.
2. Open the email Reset your Sarastar password and choose Choose a new password. The link lasts an hour.
3. Enter a new password twice and choose Save password. We email you to confirm it changed.

If you usually sign in with Google or Microsoft, you can use the same steps to add a password to your account.

Something went wrong

You see	What to do
Sarastar is invite-only at the moment	That address has no open invitation. Check you used the address the email was sent to. Invitations last 30 days: if yours has run out, ask whoever invited you to resend it, or contact us.
Check your email, but nothing arrives	Look in spam. If you already have an account with that address (for example through Google), no new email is sent: sign in, or use Forgot your password?
This link has expired or has already been used	Confirmation and reset links work once, within an hour. Sign in, or ask for a new link.
Confirm your email first	Open the confirmation link we sent, or choose Resend link.
That email and password don't match	Check the address and password, or reset your password.